FAQ/Help

Shipping

Where do you ship from?

We ship from Bend, OR!

Where do you ship to?

We currently ship nationwide and are hoping to expand soon!

When will my order ship out?

Orders ship out within 48 hours (M-F) of order date.

How long does shipping take?

Transit times will vary based on your location and shipping method chosen at checkout. Typically, economy shipping takes 4-8 business days within the USA.

How much is shipping?

Shipping cost will vary depending on your location.

My order is missing.

We hope this is not the case, if it has been an inordinate amount of time since your package was ordered please notifiy us. One of our team members will be able to provide further tracking information.

My order arrived damaged

We are so sorry to hear this! Please reach out with photos of the box it arrived in, the damaged product, and your confirmation number. We will make sure you are taken care of!

Online Orders

What methods of payment do you accept?

We currently Visa, MasterCard, Discover and American Express Credit/Debit cards. Checks, money orders and non-Puffin issued gift cards are not accepted.

Why does my credit card or debit card show two charges?

Occasionally card statements will contain two transactions, this is only temporary. Typically, these charges are just authorization charges and will not actually charge your card. Once the packaged is shipped authorization charges will dissapear. If the charge is still there 48 hours after shipment please reach out to us.

The address I typed is correct, but the website is not accepting it. What should I do?

Double check that the address you entered is the address that is on file with your bank. If it is please call our help line and we will get this fixed.