We ship from Bend, OR!
We currently ship nationwide and are hoping to expand soon!
Orders ship out within 48 hours (M-F) of order date.
Transit times will vary based on your location and shipping method chosen at checkout. Typically, economy shipping takes 4-8 business days within the USA.
Shipping cost will vary depending on your location.
We hope this is not the case, if it has been an inordinate amount of time since your package was ordered please notify us. One of our team members will be able to provide further tracking information.
We are so sorry to hear this! Please reach out with photos of the box it arrived in, the damaged product, and your confirmation number. We will make sure you are taken care of!
We currently Visa, MasterCard, Discover and American Express Credit/Debit cards. Checks, money orders and non-Puffin issued gift cards are not accepted.
Occasionally card statements will contain two transactions, this is only temporary. Typically, these charges are just authorization charges and will not actually charge your card. Once the packaged is shipped authorization charges will dissapear. If the charge is still there 48 hours after shipment please reach out to us.
Double check that the address you entered is the address that is on file with your bank. If it is please call our help line and we will get this fixed.